Comments and complaints assist us to make improvements
The management of Rockdale Community Services welcomes suggestions and complaints as opportunities to improve our organisation’s service to you and to others.
1. Talk about it
You are encouraged to discuss your concern with the Co-ordinator or Manager. Your complaint will be followed up within 48 hours. Feedback will then be given to you after this time. You can contact us on (02) 9024 5500.
2. Write it down
Write a note about your complaint, comment, suggestion or query and send it to us. You can be assured that issues raised will be followed up. You will be given personal feedback if you write your name.
The General Manager
Rockdale Community Services Inc.
429 Princes Highway
Rockdale NSW 2216
3. External Agencies
If your problem has not been resolved after using the above methods or if you feel as though the issue is more complex, you are welcome to contact any of the following external agencies to take your complaint further.
There are no reprisals for complaints
Complaints and suggestions are ways in which you can help us improve – complaints are welcomed. There are no reprisals if you share a concern, suggestion or make a complaint to help us to improve our approach.